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Policy

Processing and Shipping Time
Please note - all items are handmade to order therefore no two will be identical. Due to the nature of the business please allow up to 14 working days before your order is dispatched. For UK delivery 2nd Class Royal Mail Tracked aims to deliver within 2-3 days. International orders must allow 3-4 weeks for delivery.

If you have any concern with delivery times or you think your order is taking longer than expected please contact us via email - info@nikkiandnancy.co.uk 

If you wish to cancel your order please contact us within 2 days of placing your order. Any longer and we may have started making it which would result in no refund being issued.

Returns and exchanges
I gladly accept returns and exchanges, just contact me within 14 days of delivery.
In these situations please ship the items back to me within 30 days of delivery.
Personalised or custom items can't be returned or exchanged unless faulty.

Buyers are responsible for return shipping costs unless the item has arrived damaged. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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